Zoho Corporation, a global leader in technology innovation, has expanded its AI capabilities with the introduction of Zia Agents, Zia Agent Studio, and Agent Marketplace. These solutions aim to enable enterprises to seamlessly integrate intelligent, autonomous digital agents into their workflows, empowering productivity and streamlining operations.
Starting today, Zoho, along with its IT management subsidiary ManageEngine, will preview pre-built task-specific Zia Agents, which will be deployed across its portfolio of over 100 products in the coming weeks.
Sridhar Vembu, Co-founder and Chief Scientist of Zoho Corporation, highlighted the transformative impact of these advancements. “The speed of disruption and quality of innovation we’re seeing in our industry right now has encouraged me to focus on my passion area—technology. I will devote more time to hands-on technical work for the company, spearheading several deep R&D initiatives, beginning with AI,” Vembu said.
Vembu emphasized Zoho’s commitment to customer-centric solutions, stating, “Utilizing Zoho’s deep engineering expertise, its own data centers, and shared data model, we will develop powerful and usable solutions that drive customer value while retaining our commitment to customer flexibility and data privacy.”
Evolution of Zia: From Foundational AI to Intelligent Agents
Zoho Corporation’s AI, Zia, has evolved since its launch in 2015, growing from a foundational AI to a system capable of proactive, prescriptive, generative, and agentic functions.
- Zia: The core AI, launched in 2015, facilitates intelligent, contextual actions across Zoho’s ecosystem of applications.
- Ask Zia: Introduced in 2018, Ask Zia has matured into a conversational assistant, empowering employees to make data-driven decisions and execute tasks seamlessly within a unified interface.
- Zia Agents: Announced today, these pre-built agents, such as Account Manager Agent, SDR Agent, and IT Help Desk Agent, are designed to tackle specific organizational needs. They leverage Zoho’s unified data platform and can integrate into Zoho or third-party applications.
Empowering Customization with Zia Agent Studio
For enterprises seeking tailored AI solutions, Zia Agent Studio offers a no-code and low-code platform to design, build, and deploy digital agents. These agents inherit skillsets from Zoho’s ecosystem, allowing users to create function-specific or cross-functional agents capable of advanced operations.
Moreover, Zia Agents built in the studio can be published in the Agent Marketplace, where Zoho, its partners, and developers can distribute specialized AI agents for reuse across organizations.
Differentiators Rooted in Growth and Technology
Zoho Corporation’s announcement comes on the heels of record growth, with 110,000 new customers onboarded in 2024, bringing its global customer base to over 850,000. Leveraging its vast pool of functional data and robust infrastructure, Zoho is uniquely positioned to offer cutting-edge AI technology tailored to diverse industries.
The company’s proprietary tech stack, including secure, privacy-compliant global data centers, underpins its reputation for delivering value-driven, highly capable AI solutions.
Availability and Future Rollout
These new capabilities will begin rolling out to select customers immediately, with availability expanding on a monthly basis.
